Ordering & Shipping
How long does it take to make my order?
Most standard retail orders ship within three to eight business days after your order and payment are received. Custom, personalized, or larger orders may take a bit longer.
How long does shipping take after that?
Processing time (above) is separate from carrier transit time. Once your order ships, you'll get tracking information by email.
Do you ship outside the continental U.S.?
We primarily ship within the United States. Alaska, Hawaii, U.S. territories, and international destinations may require additional time or a separate shipping quote.
Can I rush my order?
Rush production may be available depending on current capacity. Please contact us at owner@shellyeahbyjaks.com before ordering if you need something by a specific date.
The Products
Why does my item look slightly different from the photos?
Every piece is handmade from a real, individually sourced shell, so natural variation in shape, color, texture, ridges, and markings is expected — it's part of what makes each one one-of-a-kind, not a flaw.
How do I care for my piece?
Wipe clean with a soft, damp cloth. Do not soak or place in the dishwasher, and avoid abrasive cleaners or high heat.
Are your products food safe?
Many of our pieces are finished with a food-safe or water-resistant seal — check the individual product page for specifics on that item.
Returns & Damage
Can I return an item if I change my mind?
Our retail sales are final; we don't accept returns for buyer's remorse. Full details are in our Retail Refund and Replacement Policy.
What if my item arrives damaged or incorrect?
Contact us within five business days of delivery at owner@shellyeahbyjaks.com with your order number, a description of the issue, and photos of the item, box, and packaging. See our Refund and Replacement Policy for the full process.
Gifting
Do you offer gift packaging?
[TBD — confirm current gift packaging/presentation options.]
Can I send an order directly to someone else as a gift?
Yes — just enter their shipping address at checkout. [TBD — confirm if gift notes/gift receipts are currently supported.]
Still Have a Question?
Email us anytime at owner@shellyeahbyjaks.com — we're happy to help.