Frequently Asked Questions

Ordering & Shipping

How long does it take to make my order?
Most standard retail orders ship within three to eight business days after your order and payment are received. Custom, personalized, or larger orders may take a bit longer.

How long does shipping take after that?
Processing time (above) is separate from carrier transit time. Once your order ships, you'll get tracking information by email.

Do you ship outside the continental U.S.?
We primarily ship within the United States. Alaska, Hawaii, U.S. territories, and international destinations may require additional time or a separate shipping quote — please contact us before ordering.

Can I rush my order?
Rush production may be available depending on current capacity. Please contact us at owner@shellyeahbyjaks.com before ordering if you need something by a specific date.

The Products

Why does my item look slightly different from the photos?
Every piece is handmade from a real, individually sourced shell, so natural variation in shape, color, texture, ridges, and markings is expected — it's part of what makes each one one-of-a-kind, not a flaw.

What size shell will I receive?
Where a size option is offered, each size reflects the shell's length measured at its longest point — X-Small runs 2.00 to 2.49 inches through X-Large at 4.00 to 4.49 inches. The full range is shown in the sizing guide on each product page.

How do I care for my piece?
Wipe clean with a soft, damp cloth. Do not soak or place in the dishwasher, and avoid abrasive cleaners or high heat. Store your piece where the resin finish won't get scratched.

Are your products food safe?
Many of our pieces are finished with a food-safe or water-resistant seal — check the individual product page for specifics on that item.

Returns & Damage

Can I return an item if I change my mind?
Our retail sales are final; we don't accept returns for buyer's remorse. Full details are in our Retail Refund and Replacement Policy.

What if my item arrives damaged or incorrect?
Contact us within five business days of delivery at owner@shellyeahbyjaks.com with your order number, a description of the issue, and photos of the item, box, and packaging. See our Refund and Replacement Policy for the full process.

Gifting

Do your pieces arrive ready to give?
Yes. Many of our pieces, including our wine stoppers, arrive in a clear top-tuck PET gift box with a foam insert that protects the piece and displays it well — no extra wrapping needed.

Can I send an order directly to someone else as a gift?
Yes — just enter their shipping address at checkout. If you'd like us to leave pricing off the packing slip or include a short note, email us at owner@shellyeahbyjaks.com with your order number right after you order and we'll do our best to accommodate.

Wholesale

Do you sell wholesale?
Yes. We work with boutiques, wineries, resort shops, bridal retailers, and gift stores. See our Wholesale Information page for terms and minimums, or apply for an account.