Retail Refund and Replacement Policy

We do not accept returns, provide refunds, or permit exchanges for:

Buyer's remorse or a change of mind
Incorrect quantities ordered by the customer
Minor color differences caused by screens, lighting, or photography
Expected variations in natural shells or handmade finishes
Failure to review product descriptions, measurements, or size ranges before ordering

Damaged, Defective, Incorrect, or Missing Items

Although refunds are not offered, Shell Yeah by Jaks LLC will review requests for replacement when an item arrives broken or damaged in transit, contains a verified workmanship defect, is materially different from the product ordered, was shipped incorrectly, or is missing from the delivered order.

The customer must inspect the shipment promptly and report any issue within five business days of confirmed delivery. Claims submitted after this period may be denied.

How to Submit a Replacement Claim

Email owner@shellyeahbyjaks.com and include your full name, the order number, the product name and quantity affected, a clear description of the issue, clear photographs of each affected item, and photographs of the shipping box, interior packaging, and shipping label when transit damage is involved.

Please retain the affected products and all original packaging until the claim has been reviewed. Submitting a claim does not automatically guarantee approval.

Approved Replacements

When a claim is approved, Shell Yeah by Jaks LLC will replace the affected product with the same item whenever reasonably available. Because shell products are handmade and naturally one of a kind, a replacement will not be identical in shell shape, markings, curvature, texture, or artwork placement, and will correspond as closely as reasonably possible to the original product type, design, finish, and ordered size range.

If the original design or shell type is unavailable, Shell Yeah by Jaks LLC may provide a reasonably comparable replacement, allow the customer to select an available replacement of similar value, or issue store credit. Cash refunds are not provided except when required by applicable law. Replacement of the verified affected item is the customer's sole remedy to the fullest extent permitted by law.

Items That Do Not Qualify for Replacement

Natural differences in shell shape, color, texture, size, ridges, thickness, edges, or markings; minor handmade variations; slight decoupage wrinkles or texture; minor variations in resin, metallic edging, pearl placement, or artwork positioning; damage occurring after confirmed delivery; damage caused during unpacking, display, storage, or handling; damage from dropping, impact, misuse, improper cleaning, moisture, extreme temperatures, or failure to follow care instructions; normal wear and tear; products altered, repaired, relabeled, or modified by the customer or another party; and claims without sufficient photographs or order documentation.

Custom and Personalized Orders

Custom, personalized, and made-to-order products are final sale and cannot be returned, exchanged, or refunded. Deposits and design, setup, sourcing, customization, or production fees are non-refundable unless a written agreement specifically states otherwise. The customer is responsible for reviewing and approving all spelling, names, dates, artwork, colors, quantities, and other customization details before production.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted in writing. An order cannot be changed or canceled after materials have been ordered, products reserved, customization begun, or the order entered production. Approved cancellations may be subject to deductions for nonrecoverable materials, sourcing expenses, design work, payment-processing fees, or production already completed.

Unauthorized Returns

Do not return products without written authorization. Unauthorized returns may be refused, returned at the customer's expense, or disposed of, and do not create a right to a refund, exchange, replacement, or store credit.