Wholesale Shipping Policy

Effective Date: July 25, 2026

Every wholesale order is carefully prepared and securely packaged from our studio in West Hartford, Connecticut. Processing times vary by order size, product availability, and customization.

Order Processing Time

Most standard wholesale orders ship within three to eight business days after payment and all required order information are received (business days exclude federal holidays). Larger, custom, personalized, private-label, or high-volume orders may require additional time.

Orders are not considered ready for production until payment is completed, selections/quantities are confirmed, and any requested customization details and approvals are received.

Shipping Charges & Methods

Charges are based on weight, dimensions, destination, and service selected, shown at checkout or invoiced. Orders placed through Faire follow Faire's own shipping terms. Orders ship via USPS, UPS, FedEx, or another appropriate carrier.

Tracking & Estimated Delivery

Tracking is emailed once a label is created. Delivery estimates are not guaranteed unless a guaranteed service is confirmed in writing. We are not responsible for carrier delays beyond our reasonable control.

Split Shipments

Large orders or mixed-preparation-time orders may ship in multiple packages, arriving separately with individual tracking. This doesn't necessarily mean items are missing — please check all tracking numbers first.

Rush and Expedited Orders

Rush production is available for a $50 fee, subject to written confirmation before ordering for a specific date. Expedited shipping only shortens carrier transit time, not production time.

Shipping Address Accuracy

Buyers are responsible for providing a complete, accurate address. Address changes must be requested before shipment. Additional carrier fees, return charges, or reshipping costs from an incorrect address are the buyer's responsibility.

Returned, Refused, or Unclaimed Packages

Not eligible for refund; reshipping charges apply and must be paid before the order is reshipped.

Delivery Locations

We primarily ship within the United States. Alaska, Hawaii, territories, military addresses, and international destinations may require a separate quote and prior approval. International buyers are responsible for customs duties, import taxes, and related fees.

Inspecting Wholesale Deliveries

Inspect all packages and merchandise promptly. Confirm all cartons arrived, quantities and products are correct, and nothing is damaged or missing, before discarding packaging.

Damaged, Missing, or Incorrect Items

Report within five business days of confirmed delivery to owner@shellyeahbyjaks.com with your business name, order/invoice number, affected product and quantity, description, and photographs of the item, shipping box, interior packaging, and label. Retain all packaging until the claim is reviewed. See our Wholesale Refund and Replacement Policy for resolution details.

Lost Packages & Packages Marked Delivered

Contact us if tracking stalls for several business days or a package shows delivered but can't be located; we'll assist with the carrier's investigation, and may require buyer cooperation with claim procedures.

Custom and Event-Date Orders

Order well in advance for weddings, store openings, trade shows, or other time-sensitive events. We are not responsible for missed event dates caused by late ordering, delayed approvals, or carrier delays. A requested arrival date is not guaranteed unless approved in writing.

Policy Acceptance

By placing a wholesale order, the buyer accepts this Shipping Policy, the Wholesale Refund and Replacement Policy, and any additional terms on the applicable invoice, purchase order, or agreement. Orders placed through a third-party platform such as Faire may also be subject to that platform's terms.