Wholesale Refund and Replacement Policy

Effective Date: July 15, 2026

All Wholesale Sales Are Final

All wholesale purchases from Shell Yeah by Jaks LLC are final sale.

We do not accept returns, provide refunds, or permit exchanges for:

Buyer’s remorse or a change of mind
Incorrect quantities ordered by the buyer
Products that do not sell as quickly as anticipated
Seasonal inventory remaining unsold
Customer returns received by the retailer
Changes to a retailer’s merchandising plans
Minor color differences caused by screens, lighting, or photography
Expected variations in natural shells or handmade finishes
Failure to review product descriptions, measurements, or size ranges before ordering

Clearly displaying this policy on the website is important because Connecticut law requires online sellers to disclose whether refunds or exchanges are offered and to state the applicable conditions.

Damaged, Defective, Incorrect, or Missing Items

Although refunds are not offered, Shell Yeah by Jaks LLC will review requests for replacement when an item:

Arrives broken or damaged in transit
Contains a verified workmanship defect
Is materially different from the product ordered
Was shipped incorrectly
Is missing from the delivered order

The wholesale buyer must inspect the shipment promptly and report any issue within five business days of confirmed delivery. Claims submitted after this period may be denied.

How to Submit a Replacement Claim

Email owner@shellyeahbyjaks.com and include:

The wholesale buyer’s business name
The order or invoice number
The product name and quantity affected
A clear description of the issue
Clear photographs of each affected item
Photographs of the shipping box, interior packaging, and shipping label when transit damage is involved

Please retain the affected products and all original packaging until the claim has been reviewed. Shell Yeah by Jaks LLC may request additional photographs, information, or the return of an affected item before approving a replacement. Submitting a claim does not automatically guarantee approval.

Approved Replacements

When a claim is approved, Shell Yeah by Jaks LLC will replace the affected product with the same item whenever reasonably available.

Because shell products are handmade and naturally one of a kind, a replacement will not be identical in shell shape, markings, curvature, texture, or artwork placement. It will be selected to correspond as closely as reasonably possible to the original product type, design, finish, and ordered size range.

If the original design or shell type is unavailable, Shell Yeah by Jaks LLC may, at its discretion:

Provide a reasonably comparable replacement
Allow the buyer to select an available replacement of similar value
Issue wholesale account credit for the affected item

Cash refunds and refunds to the original payment method are not provided except when required by applicable law. Replacement of the verified affected item is the buyer’s sole remedy to the fullest extent permitted by law.

Items That Do Not Qualify for Replacement

Replacement coverage does not apply to:

Natural differences in shell shape, color, texture, size, ridges, thickness, edges, or markings
Minor handmade variations
Slight decoupage wrinkles or texture
Minor variations in resin, metallic edging, pearl placement, or artwork positioning
Damage occurring after confirmed delivery
Damage caused during unpacking, merchandising, display, storage, resale, or customer handling
Damage caused by dropping, impact, misuse, improper cleaning, moisture, extreme temperatures, or failure to follow care instructions
Normal wear and tear
Products altered, repaired, relabeled, or modified by the buyer or another party
Inventory that has been sold or transferred to the retailer’s customer
Claims without sufficient photographs or order documentation

Custom, Personalized, and Private-Label Orders

Custom, personalized, made-to-order, exclusive, and private-label products are final sale and cannot be returned, exchanged, or refunded.

Deposits and design, setup, sourcing, customization, or production fees are non-refundable unless a written agreement specifically states otherwise.

The buyer is responsible for carefully reviewing and approving all spelling, names, dates, artwork, colors, quantities, product selections, and other customization details. Shell Yeah by Jaks LLC is not responsible for errors approved by the buyer.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted in writing. An order cannot be changed or canceled after materials have been ordered, products have been reserved, customization has begun, or the order has entered production.

Any approved cancellation may be subject to deductions for nonrecoverable materials, sourcing expenses, design work, payment-processing fees, customization, or production already completed.

Unauthorized Returns

Do not return products without written authorization from Shell Yeah by Jaks LLC. Unauthorized returns may be refused, returned to the buyer at the expense of the buyer, or disposed of. Sending merchandise back does not create a right to a refund, exchange, replacement, or account credit.

Policy Acceptance

By submitting a wholesale order, the buyer confirms that they have reviewed and accepted this Wholesale Refund and Replacement Policy. This policy applies unless a separate written agreement signed by Shell Yeah by Jaks LLC expressly provides different terms.