Retail Shipping Policy

Effective Date: July 25, 2026

Thank you for shopping with Shell Yeah by Jaks LLC. Every order is carefully prepared, inspected, and packaged from our studio in West Hartford, Connecticut. Because many of our products are handmade using natural, reclaimed, or individually sourced shells, preparation times may vary.

Order Processing Time

Most standard retail orders ship within three to eight business days after order and payment are received. Business days exclude federal holidays. Processing time does not include carrier transit time. Custom, personalized, wedding, event, and larger-quantity orders may require additional time.

Shipping Charges & Methods

Charges are based on weight, dimensions, destination, and service selected, and shown at checkout. Orders ship via USPS, UPS, FedEx, or another appropriate carrier. Expedited shipping reduces carrier transit time only, not production time.

Tracking & Estimated Delivery

Tracking is emailed once a label is created and may take up to 24 hours to update. Delivery estimates begin after processing and carrier acceptance and are not guaranteed unless a guaranteed service was purchased. We are not responsible for delays from weather, holiday volume, carrier disruptions, or other circumstances beyond our control. Per the FTC's Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the promised period, you'll be offered the option to agree to a delay or cancel the unshipped portion for a refund.

Orders Needed by a Specific Date

Contact owner@shellyeahbyjaks.com before ordering if an item must arrive by a specific date. A requested delivery date is not guaranteed unless confirmed in writing.

Rush Orders

Rush production is available for a $50 fee, subject to written confirmation. Expedited shipping is a separate service from rush production.

Address Accuracy & Delivery Issues

Customers are responsible for providing an accurate shipping address; changes must be requested before shipment. Returned, refused, or undeliverable packages may incur reshipping charges. Orders with mixed preparation times may ship in multiple packages at no extra standard shipping cost.

Damaged, Incorrect, or Missing Items

Report within five business days of confirmed delivery to owner@shellyeahbyjaks.com with your order number, description, and photographs of the item, shipping box, interior packaging, and label. Retain all packaging until the claim is reviewed. See our Retail Refund and Replacement Policy for resolution details.

Lost Packages & Packages Marked Delivered

Contact us if tracking stalls for several business days or if a package shows delivered but can't be located; we'll assist with the carrier's investigation process.

International Shipping

International customers are responsible for customs duties, import taxes, and related fees; we are not responsible for customs delays or charges.

Natural and Handmade Variations

Natural and handmade variation in shape, size, color, texture, and finish is not shipping damage. Product photographs are representative; the piece you receive will be individually unique.